Frequently asked questions
CONTACT US
Have questions ?
They might be answered in our FAQ below.
We tried to cover just about everything you need to know.
You can also email us at: scrunchmybunch@gmail.com
or fill in our contact form:
FAQ
01
Do you accept returns?
Yes, we accept returns. Please send your order back within 21 days of receiving it. Please make sure there are no stains and it is in the original packaging. Unfortunately, you will have to pay the returns postage.
03
Do you ship internationally?
Yes, we regularly ship internationally.
05
Which methods of payments can I use?
We accept all forms of card payment.
07
Can I promote scrunchmybunch on social media?
This is a great question! We get a lot of requests from people wishing to promote Scrunchmybunch. Sadly, we cannot respond to each and every request but please feel free to tag us @scrunchmybunch in any posts you have wearing scrunchmybunch products. We see this all the time and are able to source new talent, which may well be you!
02
Do you do refunds?
Yes, once you have returned the item within 21 days of receiving it, we will issue a full refund, excluding the cost of the original postage. It should take 1-3 days to appear in your bank account.
04
My order was damaged in the post.
We are so sorry this has happened. Unfortunately, we cannot do anything as this is out of our control.
06
Delivery - How much is it and how long does it take?
The delivery cost depends on where you live. For all UK orders over £10, the postage is free. For any orders below £10, it is £1.50 postage and packaging. All UK orders should take up to 5 working days to arrive.
Internationally, delivery of orders should take between 5-10 working days to arrive. The cost for international orders depend on location (type your address in the checkout to see the cost) and are sent tracked.
08
Do you restock collections?
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Sadly, we do not restock every collection because this is based upon demand. Some collections are one offs so if you do like them, please buy them because we cannot guarantee that they will always be in stock.